Shipping and Returns Policy

Welcome to Bobabam – your one-stop destination for all things boba! We appreciate your choice in joining us on this delightful boba adventure. To ensure a seamless shopping experience, we have outlined our Shipping and Returns Policy below.

Shipping Information

1. Shipping Locations

Currently, Bobabam operates within the United States, with our home base situated in sunny California. While we'd love to share our boba love worldwide, we only offer shipping services within the United States. We apologize for any inconvenience to our international boba enthusiasts.

2. Free Shipping Threshold

Bobabam is excited to offer free shipping on all orders exceeding $50. This is our way of expressing gratitude for your loyalty and making your boba experience even sweeter. For orders below this threshold, a standard shipping fee will be applied at checkout.

3. Shipping Methods and Timelines

Once your order is placed, our team ensures that your boba kit is packed with care and dispatched at the earliest opportunity. We primarily utilize trusted carriers to ensure the swift and safe delivery of your boba essentials. Shipping times may vary based on your location within the United States, but you can typically expect your package to arrive within 3-7 business days.

4. Order Tracking

To keep you informed about the status of your order, Bobabam provides order tracking services. Once your package is on its way, you'll receive a confirmation email containing a tracking number. Feel free to use this number to monitor your boba's journey right to your doorstep.

Returns Policy

1. 30-Day Return Window

At Bobabam, we want you to be completely satisfied with your boba kit. Therefore, we offer a 30-day return policy. If for any reason you are not delighted with your purchase, you have 30 days from the date of delivery to initiate a return. Please note that this policy is applicable only if the product remains unopened and in its original packaging.

2. How to Initiate a Return

To start the return process, simply reach out to our Customer Service team via email at HEY@BOBABAM.COM. Please include your order number and the reason for the return in your communication. Our dedicated team will guide you through the necessary steps and provide you with a return authorization.

3. Return Authorization

Upon approval of your return request, you will be issued a return authorization along with detailed instructions on how to return your boba kit. Ensure that the product is securely packaged to prevent damage during transit.

4. Refund Process

Once we receive and inspect your returned item, we will initiate the refund process. Please allow 3-5 business days for your refund to be processed and reflected in your original payment method. Bobabam appreciates your patience during this period.

5. Exclusions

Please note that certain items may not be eligible for return, such as personalized or perishable goods. Additionally, any product not in its original condition or missing parts will not be accepted for return.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Service team immediately. We will arrange for a replacement to be sent out promptly, ensuring that your boba experience remains as delightful as possible.

Contact Us

If you have any questions or concerns regarding our Shipping and Returns Policy, feel free to reach out to our friendly Customer Service team at HEY@BOBABAM.COM. We are here to assist you and ensure that your boba journey with Bobabam is nothing short of amazing.

Thank you for choosing Bobabam – where boba dreams come true!